Operational Support Officer (Building and Welcome Specialist) at Newcastle Carers

Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline: Monday, May 11, 2026 - 09:00

Based: Newcastle

Salary: £

Salary Type: Salary Scale

Role description: Officer

Are you an organised individual with excellent communication skills ready to make a real difference to others? Do you have strong skills in administrative support and liaising with team members, service users, and professionals?

Join our team as an Operational Support Officer (Building and Welcome Specialist)!

Hours: Full-time, 37 hours/week, permanent.

Location: Newcastle-upon-Tyne (Newcastle Carers Centre), in line with our flexible working policy.

Salary: Newcastle Carers Scale 9 – 12, £26,409 – £27,742

About Newcastle Carers

We support adults, children and young people who care for someone living in Newcastle-upon-Tyne. Our services are free, confidential and non-judgemental, helping carers find ways to make their caring situation more manageable. For more information about our charity and the vital work we do, please browse our website or find us on Facebook, Instagram, YouTube and Linkedin.

Our vision is to improve the quality of life for carers of all ages and help them overcome the challenges they face. 

Working at Newcastle Carers is more than just a job. We are a team of passionate people dedicated to supporting carers of all ages. Our values incorporate every aspect of our work: Empowering, Inclusive, People-Focused, and Empathetic. We know that by working together, we can make a significant difference in the lives of unpaid carers in Newcastle.

Do you share our passion and want to join us to make a real difference in the lives of unpaid carers in Newcastle?

A bit about the role

We’re looking for an organised and enthusiastic Operational Support Officer to join our team at Newcastle Carers, a successful and well-established charity. This role is an exciting opportunity for an organised individual with excellent communication skills to make a real difference and impact in our organisation. You’ll work closely with staff members, volunteers, service users and professionals to ensure the delivery of our support is effective and efficient; you will be the first point of contact for people accessing our service. Providing excellent communication, organisation and administrative support will be critical to your work.

About you

We are looking for an efficient and organised person who is motivated to provide support across our organisation and build a lasting impact for carers. You’ll have experience in communicating and liaising with members of the public and professionals, and a wide range of admin experience in an office environment. You’ll be someone who has strong interpersonal skills and can confidently multi-task, work to deadlines and use IT systems effectively.

This Operational Support Officer role has a focus on Building and Welcome Specialist. We’re looking for someone who provides efficient administrative support, can monitor the effective use of CRM systems, communicates with carers and professionals, and ensures Newcastle Carers Centre is a safe and welcoming environment for all.

In this role, you’ll have the opportunity to make a tangible difference using your skills and experience to make a positive impact. If you’re ready to showcase your communication, organisational and administrative skills, we want to hear from you!

Don’t meet every single requirement of this role?

If you’re excited about this role but your experience doesn’t quite match perfectly with the job description and person specification, we’d still love to hear from you! You might just be the perfect person we’re looking for, or we may have another role within Newcastle Carers.

We offer our employees a range of benefits and support

You will work as part of a supportive and committed team, striving to make a difference in the lives of carers. We are dedicated to addressing the health issues of our staff and have been awarded the ‘Better Health at Work Award Maintaining Excellence’ Award. We are also committed to promoting the wellbeing of our staff through the Mindful Employer Charter.

In addition, we can offer you:

• An inclusive and values-based environment
• Flexible working from day one – a truly flexible working culture
• TOIL (Time Off In Lieu)
• Workplace pension scheme
• A generous holiday entitlement and special leave
• Training and development opportunities
• The opportunity to work as part of a team of passionate people with a great sense of humour!
• Free tea and coffee, with occasional cakes and chocolates (and healthy snacks, of course!)

How to apply

If you are ready to take on this exciting opportunity and contribute to a cause that truly matters, please see the Supporting Documents for more details.

If you would like to have an informal chat about this role, please call Newcastle Carers on 0191 275 5060 and ask to speak to Claire Briston (Impact and Policy Director). If she is not available, she will phone you back as soon as possible.

Closing date: Monday 11 May 2026, 9am

Interview dates: Wednesday 20 May 2026 and Thursday 21 May 2026

Newcastle Carers is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Newcastle Carers complies fully with the DBS Code of Practice and treats all applicants for positions fairly. Any information you give will be confidential and only considered in relation to your application. For those candidates invited for an interview, relevant criminal records will be discussed to access job related risks. 

Want to learn more about Newcastle Carers and the work we do?

Connect with us on Facebook, Instagram, YouTube and Linkedin, and browse our website (www.newcastlecarers.org.uk).