This training is for VCSE organisations in Newcastle and/or Gateshead. You can sign up to this event here.
Are you a VCSE organisation who interacts with the public or may be faced with difficult interpersonal situations with your beneficiaries? This Conflict Management workshop with SAFE looks at verbal & non-verbal communication, how to ‘spot the signs’ as a situation begins to escalate, de-escalation techniques and the legalities around self-defence. This session will equip you with tools to help minimise the risk of conflict.
The session will also raise awareness of the impending Martyn's Law (the Terrorism (Protection of Premises) Act 2025), as it is expected to come into force in Spring 2027. We will look at the upcoming changes required for venues to prepare and respond in the event of a terror attack.
The workshop will cover:
- Managing difficult interpersonal situations
- Learn different conflict‑management styles
- Identify early warning signs of escalation
- Verbal and non‑verbal communication
- Reduce risk & practice de‑escalation techniques
Connected Voice Sector Connector connects businesses with VCSE sector organisations to create impact through skilled volunteering and sharing knowledge and experience.