CLA Triage Worker at Citizens Advice Gateshead

Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline: Monday, October 20, 2025 - 00:00

Based: Gateshead

Salary: £24,925 to 30,111 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Project Support

If you are looking for a role where you can make a real difference to the community working with a dedicated team who are all passionate about helping people understand their rights so they can improve their quality of life and stand up for equality then this could be the job for you!

The role and what you’ll be doing.

As a Civil Legal Advice (CLA) Triage Worker, you’ll be the first point of contact for people seeking free legal advice. Working via telephone, you'll provide essential legal information and support, helping clients navigate complex issues relating to discrimination and education law.

This role is ideal for those interested in progressing with a clear path to Trainee Caseworker and Caseworker roles. Full training is provided.

What you'll be doing

• Manage and triage incoming calls from clients

• Deliver accurate legal information in a clear, compassionate way

• Support ongoing casework under supervision

• Ensure all client interactions are well-documented and compliant

• Contribute to research and campaigns based on emerging client issues

If you would like to find out more about the role, we would love to hear from you!

Why choose to work for us?

We're looking for a talented people to help us achieve our vision of a fair society for all, with lives well-lived. We're committed to putting clients' needs first through our core values and culture by standing up against injustices, driving innovation and change, and taking ownership of actions, all aimed at creating a tangible and positive impact on people's lives.

Being your whole self in the workplace

Learning and Development - through our Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.

The important stuff

As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. Subject to successfully completing probation. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.

22 days plus bank holidays, rising after 2 years’ service *pro rated

Health & well-being of our colleagues is our priority. We have achieved Gold status ‘Better Health at Work Award’.

Applying for a new job can be daunting so if you would like to chat to someone to find out more, please get in touch we would love to hear from you!