Administration and Operations Officer for East Durham Trust

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Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline:

Based: Durham

Salary: £23,300 Per Annum

Salary Type: Fixed Salary

Location: County Durham

Role description: Officer



Job Description


Administration and Operations Officer


Responsible to:         Executive Manager of Operations and Services

Accountable to:         EDT Chief Executive & Board of Trustees

Located:                  Community House, Peterlee, SR8 5DP

Scale/Salary:            £23,300 (12.11 Per Hour)

Hours:                     37 hours per week

Term:                      Permanent



Helping the administrative operations of East Durham Trust and supporting our community projects and services


Role Outline

East Durham Trust is seeking a motivated and dynamic Administration and Operations Officer to support the administration of a range of community projects and services.

The Trust is an exciting place to work and offers a genuine opportunity to impact positively in the communities of East Durham. This post offers the chance to work alongside an experienced team to deliver a range of projects and services that literally change lives.

This is a key front facing role acting as first point of contact for partners, organisations and members of the public seeking to connect with projects and access services linked to and delivered by East Durham Trust.

You will assist colleagues in managing public, community and stakeholder relationships. You will provide support for data systems, financial processes and operational procedures and facilitate a full range of administration for project coordinators, the senior management team and the Chief Executive. You will provide vital support to the full range of East Durham Trusts activities and will be an important member of our team.

Development opportunities may be possible as the organisation grows and evolves.

Geographic Location

The Administration and Operations Officer is a front facing post and is based in Community House, Peterlee however post holder will need to move around East Durham to meet our communities where they are and may, at times, work within other settings and services.



Duties and Responsibilities

Administrative Support:

  • Act as first point of contact for the Trust and respond to general enquiries from individuals, organisations and other stakeholders, and signposting on as appropriate.
  • Deliver a positive and engaging customer service experience.
  • Provide digital administrative support for the office, including maintaining filing systems, record-keeping, preparation of agenda, preparing notes of meetings, with some handling of incoming and outgoing mail.
  • Assisting with all activities in relation to preparing for internal and external meetings, exhibitions, presentations, press releases and other promotional activity.

Health and Safety Support:

  • Support the Trust’s Health and Safety processes including maintaining and updating risk assessment templates, carrying out and logging Health and Safety and Fire checks.

Financial Process Support:

  • Under the direction of the senior management team raise purchase orders, requisitions and processing of invoices.
  • Support the Trust’s Finance processes including logging transactions, preparing payments and updating the Trust’s digital accounts system.

Projects and Services Support:

  • Develop and maintain local systems for management of information and data and supporting with the gathering, collating and logging of data and information, relating to the Trusts projects, services and activities.
  • Provide support to all current and future projects and services, adapting quickly to changes in focus, whilst also helping identify and action improvements to processes and procedures.
  • Help with the process of digitising administration activities including supporting with the implementation and development of the Trust’s CRM.
  • Work with Executive Manager of Operations and Services to develop and deliver projects and services which will benefit the community of East Durham.


The ideal candidate will have a solution focused mindset and be help to proactively problem solve collaboratively in a workplace where no two days are the same and challenges can occur at any time and are often not predictable.

The above is not exhaustive list and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and competence of the post as directed. Duties may include contributing towards East Durham Trusts direct community support activities, charitable aims and strategic purpose.

We expect the post holder to be take energized and dynamic approach to completing this role. You will be flexible and able to respond to change. You will have good personal organisation and time management. You will need to be able to work on your own initiative and in support of our wider team. You will have a clear commitment to equal opportunities and diversity perspectives in all areas of work and experience of putting this into practice. You will hold and demonstrate an understanding of the power of respect, compassion and kindness.


28 days holiday plus Bank Holidays rising to 33 days for long service, Contributory Pension, TOIL system, Health Assured Employee Assistance Programme, Access to training scheme, Childcare Voucher, Carer Friendly Employer, Complimentary tea and coffee throughout the day, Free staff parking

How to Apply

An application pack can be downloaded from our website or requested by email, phone or postal address. Please complete the supplied application form and send it to the address specified on the form. We can accept answers to application questions in video or audio format. Please contact us for further details.

Closing Date: 9am Friday 19th July

Interviews: Week commencing 22nd of July

For further information or support please contact:

Graham Lindup on 0191 569 3511 or email

East Durham Community Development Trust Ltd - Company Number: 5934124 Charity Number: 1117642



Person Specification

Education and training

Essential - Educated to A Level, Level 3 or equivalent

Desirable - Other relevant qualifications, certificates and training such as Information Technology, Health and Safety, Fire Safety and Financial Systems.


Essential - A minimum of 2 years proven experience in an administrative support role

Essential - Supporting administrative operations for projects and services, financial processes and health and safety systems


Essential - Communicating with a range of people including team members, the general public, local organisations and key partners both written, verbal and digitally.


Desirable - Experience of working effectively with a team to deliver a range of projects and services


Knowledge & Understanding


Essential - Knowledge and understanding of the communities East Durham or area of a similar nature


Essential - Commitment to ensure equal opportunities and inclusion


Desirable - Understanding of Voluntary, Community and Social Enterprise (VCSE) sector


Skills & Attributes


Essential - Proven ability to work independently and on own initiative to complete set tasks and designated duties.


Essential - Excellent organisational skills to ensure an effective start and finish of tasks.


Essential - Excellent IT skills including use of all Office 365 based programs, CRM Software and other web-based systems


Essential - Ability to effectively operate data and information systems, understand budgets and financial processes, analyse information and data at an operational level

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