Household Finance Practitioner for East Durham Trust

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Contract Type: Fixed term

Role Type: Employment

Hours: Full time

Application deadline:

Based: Durham

Salary: £25,200 Per Annum

Salary Type: Fixed Salary

Location: County Durham

Role description: Officer

We are seeking a motivated and dynamic person to provide support for households in East Durham who are facing challenges due to the cost of living crisis. Working as part of a small team, the Household Finance Practitioner will work directly with residents to help them better understand their financial situation, provide support to maximise household incomes, assist in developing their financial literacy and, where required, provide debt advice and support.

As the Household Finance Practitioner, you will support the delivery of direct support sessions alongside upholding the administrative systems required for monitoring of the project. This will include maintaining strong connections to wider support services, managing referral from community advice hubs, advice gateways and advice pathfinders and the East Durham Debt Centre. You will work alongside the Financial Wellbeing Practitioner and will work with identified households who require more in-depth support and, where appropriate, assist households to access the services of NE First Credit Union in their community.

The successful candidate will have an outstanding knowledge and understanding of supporting people to change behaviours, be a dynamic individual with a strong commitment to local communities and with a passion for supporting people through effective information, advice and guidance.

The successful candidate will uphold the principles of equity and justice in the delivery of the programme ensuring Information, Advice and Guidance services are accessible and available to people of all demographics.

You will help meet the complex needs of our communities by supporting the East Durham

Connected project a partnership of VCS organisations, statutory providers and strategic bodies working together to deliver a proactive multi-year support project across all four corners of East Durham.

Duties and Responsibilities

Direct Support of Households:

 - The facilitation of sustained support to households through a coaching model to develop action plans to enable improved financial health

 - To carry out financial assessments for referred households

 - To design and deploy tools and materials to assist in improving households financial knowledge and understanding in the longer term

 - Facilitate regular support though digital technology, telephone support and community based one to one and, where appropriate, group sessions

 - Provide a ‘no wrong door’ approach and effectively signpost people to relevant services

 - Link directly with the NE First Credit Union and the Durham County Council Financial Capability Team

 -Support the creation of connection points in the community

Service Delivery:

 - To manage a caseload of households and provide 1:1 support

 - To deliver information, advice and guidance directly to households

 - Preparation and co-production of appropriate action plans to enable clients to improve their financial health

 - Where required to provide accredited debt advice and support directly to households

 - To maintain a high level of knowledge and expertise about welfare reform, debt and future planning on money issues

 - Ensure that client confidentiality is protected at all times

 - To comply with the charity’s policies and value framework

Operational Administration:

 -  Work in local communities to promote the service

 - To maintain accurate records of work undertaken with all households

 -  To maintain the monitoring and evaluation systems in relation to direct support work undertaken

 -  To maintain a secure client management system

 -  To participate and contribute actively to team meetings, discussions and the development of the service.


The above is not exhaustive list and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and competence of the post as directed. Duties may include contributing towards East Durham Trusts direct community support activities, charitable aims and strategic purpose.

Personal Qualities:

We expect the post holder to be take energized and dynamic approach to completing this role. They will be flexible and able to respond to change. They will have good personal organisation and time management. They will need to be able to work on their own initiative and also in support of our wider team. They will have a clear commitment to equal opportunities and diversity perspectives in all areas of work and experience of putting this into practice. They will hold and demonstrate an understanding of the power of respect, compassion and kindness.

This role is funded fixed term for 2 years.

The role is based in Peterlee but will involve travel and working across the communities of East Durham 

For more information or support contact Lindsey Wood on 0191 5693511 or email 

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