NFS Team Manager for Your Homes Newcastle

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Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline:

Based: Newcastle

Salary: £38,223 to 42,403 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Manager

This is a re-advertisement, previous applicants need not re-apply.

NFS, (Newcastle Furniture Service) is part of the commercial arm of YHN, we deliver and install furniture items to houses across the UK, predominantly in the North East, however we are growing and have new contracts covering the whole of the UK.

Our success means we are looking for a passionate leader for a newly created role to drive efficiencies and improvements across 4 key areas including Logistics, Warehouse & Stock, Customer Support and Repairs & Recycling to ensure we deliver outstanding service whilst continuously looking to improve our service offering.
Successful businesses don’t stand still, they need to be constantly innovating, improving and developing and that’s why it is such an exciting and interesting time to join Your Homes Newcastle!
What you’ll love about this job
Being responsible for the effective management of Operational Services, you will encounter new and interesting challenges every day.  The role has a high level of responsibility and you will influence future operational and strategic decisions by analysing performance across all NFS functions to give detailed performance reports to provide intelligence for YHN. 

You will have strong team support and will work closely with the Commercial Operations Manager to ensure that we achieve the highest customer service standards and help to create a harmonious, joined-up approach across each department. You will join a motivated team and help to lead the operations teams to deliver a high-quality service to meet the needs of our customers and clients. Your day-to-day responsibilities will be varied.  

You will support the Operations Manager in the procurement of goods and services and in ensuring the security of the warehouse and stock items. As well as dealing with escalated customer and client complaints in a professional manner and timely fashion. You will help to maintain a healthy, safe and secure work environment. 
This is an amazing opportunity to drive real change across our service and a significant step forward in being able to make living easier for our customers, using our service to ensure we are first for housing.
What you need to do the job
- Relevant Degree or extensive experience of leading in a warehouse/operational environment
- Strong communication across different departments, both verbal and written
- Experience of successfully delivering to targets and objective
- Knowledge and experience of EU procurement and driving regulations
- High level organisational skills, with the ability to plan and prioritise
- Knowledge and understanding of health and safety compliance, including risk management
- Experience in managing, motivating and leading individuals and teams including performance management
- Experience in proactively identifying gaps, pushing for improvement, and continually delivering a high standard of service
- Good IT skills, PC literate and numerate
- Decisive decision maker with the ability to demonstrate initiative and independence
- High level of analytical skills to produce performance reporting, insight, and analysis
- High level of experience in stock control and supply chain management
Why work for us
Your Homes Newcastle (YHN) is an arms’ length management organisation (ALMO) responsible for the management of over 26,500 Newcastle homes owned by Newcastle City Council and an additional 700 homes owned by Leazes Homes.

We are one of the largest property management organisations in the region and we provide quality homes together with person-centred support. Our passion is creating great places where people can be proud to live, and our ambition is to be ‘first for housing’.

We offer a competitive salary with access to a Local Government Pension, 25 days annual leave plus bank holidays, agile working, flexi-time, staff network groups and Occupational Health service with free counselling services. We also have many salary sacrifice schemes and you can also benefit from discounted annual travel passes, MOTs and gas servicing.

We promote staff health and wellbeing and are committed to making YHN an amazing workplace where people feel valued and supported. We welcome applications from all backgrounds.

An organisational review is currently being undertaken by Newcastle City Council on the services delivered by YHN, which is expected to conclude over the next 12 months.
If this sounds like you and you’d like to have a chat about the post, please contact Suzie Pickard, Commercial Operation Manager by email at

PLEASE NOTE: We do not accept CVs, only online applications. To apply, click on the “Apply now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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