Accommodation Services Support Work Manager for Action Foundation

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Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline:

Based: Newcastle

Salary: £29,136 to 33,854

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Manager

We are looking for an enthusiastic and organised person to manage our team of support workers, who support asylum seekers and refugees in our accommodation across Newcastle and Gateshead, equipping them to sustain an independent life in the UK.

The successful candidate will be experienced in managing and leading teams who support a caseload of clients to explore opportunities and build skills, maximising clients’ income and improving their wellbeing.

Working in trauma informed ways the successful candidate will enable and empower staff to help clients move on to lead successful independent lives.

They will have experience of managing and supporting staff and will be confident reporting on outcomes and performance, updating internal and external partners.

They will also have a sound knowledge of working with vulnerable clients in a housing and homelessness context, managing referrals and allocations and minimising voids. We’re looking for a strong team player who is motivated to build excellent relationships with the team and relevant partners.

In return we can offer a good work-life balance in a vibrant city and a chance to make a real difference to people’s lives.

Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside. The supported accommodation properties are located across Newcastle and Gateshead.

Essential information

Hours: 35 hours per week

Salary: £29,136 – £33,854 per annum plus 6% pension contribution

Holiday entitlement: 28 days annual leave + bank holidays. Flexi leave system

Contract: Permanent, subject to passing a six month probation. The role includes taking part in out of hours telephone buddy support to staff

Application deadline: 4pm on December 8 2023

Interview dates: Tuesday 19 and Wednesday 20 December 2023 at Action Foundation, Castle Gate, Newcastle, NE1 2JQ

If you need support with your application or would like an informal chat about the role, we would encourage you to contact our Accommodation Services Manager, Helen Cowgill:

Please send your completed application to


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