Wellbeing for Life Administrator

Contract Type: 
Fixed term
Part time
Application deadline: 
Monday, 4 July, 2022 - 00:00
Fixed Salary
Per Annum
Pioneering Care Partnership


Located:                  The Greenhouse, Annfield Plain, Stanley

Scale/Salary:           PCP Band 2 £19,526 per annum pro rata

Hours:                     Full Time – 25 hours per week 12-5 Mon - Fri

Term:                       Fixed Term Until: 31/03/23

Job Purpose

  1. To act as an integrated member of the Wellbeing for Life team, demonstrating a flexible approach to working across County Durham to ensure the administrative needs of the Wellbeing for Life Service are met.
  2.   To provide a general administrative service across a range of duties to team members ensuring that timely, accurate work is produced.

  1.    To deal sensitively and appropriately with members of the public/users of the Wellbeing for Life service and others.

Job Description

  1. To deal with internal and external telephone enquiries and visitors, using discretion and initiative. Ensure any messages are prioritised and delivered to correct recipient in a timely manner.

  2. To provide a high-quality administrative service, producing correspondence, reports and other documents as required, including work of a confidential/sensitive nature.

  1. Meet and greet visitors and service users in a professional manner using discretion and initiative to ensure the visitor/clients receives the assistance they require.

  1. Inputting information to online systems (DCRS, HITs and service specific systems).

  1. Contacting clients and third parties to process client referrals. Including identifying client requirements and ensuring that these are met.

  1. Making appointments for clients and liaise with delivery staff regarding referrals.

  1. Providing an electronic data input service ensuring information is inputted accurately and in line with data protection regulations.

  1. Developing and maintaining filing systems, both manual and computerised, ensuring efficient collation, storage and retrieval of information.

  1. Collating material and information for various meetings, ensuring papers are provided and distributed on time and appropriately.

  1. Maintaining electronic appointment diaries, schedule appointments and co-ordinate meetings.

  1. Organising venues, refreshments, equipment and assorted materials for events and meetings.

  1. To develop a range of posters, leaflets, flyers and social media posts in line with brand guidelines.

  1. Carrying out other administrative tasks as required, including photocopying, collation, binding and sending and receiving correspondence.

  1. Ordering equipment and resources as required using appropriate ordering systems.

  1. Liaising with staff from NHS organisations, the statutory sector, voluntary and independent sectors to maintain close working relationships with all regular contacts.

  1. Demonstrating a professional image at all times ensuring confidentiality, tact and diplomacy.

  1. Understand the priorities and needs of the Wellbeing for Life service and provide any necessary support to ensure that all deadlines required are met.


  1. To uphold PCP’s Core Values at all times.

  1. To operate within the policies and procedures of PCP, including confidentiality, safeguarding, information governance and data protection.

  1. To assist marketing and engagement work and use creative techniques to gather views from the communities we support.

  1. To actively take responsibility for your own Health and Safety and ensuring procedures are adhered to.

  1. To collate appropriate monitoring and evaluation information to support the achievement of agreed targets and outcomes within the project or service.

  1. To carry out all responsibilities in line with the organisation’s Equality and Diversity Policy.

  1. To recruit, support, train and motivate volunteers as required.

  1. To undertake any training and development deemed appropriate.

  1. To undertake any such duties required by your Senior Manager or PCP Senior Manager.