Refugee Project Co-ordinator

Information on the Project can be found at https://diocesehn.org.uk/services/caritas/justice-peace-refugee-project/

Essential criteria

• Manage the project in line with our values
• Be responsible for the distribution of food vouchers/cash and maintain records of distribution
• Be the designated safeguarding representative for the Project ensuring adherence to the Catholic Safeguarding Standards Agency (CSSA) standards at all times
• Ensure the Project is safely staffed through the allocation of duties to the Project Worker and volunteers
• Manage all aspects of volunteer induction and training
• Undertake line management responsibilities for the Project Worker
• Manage Project communications between employees, volunteers, donors and SVP personnel
• Assess new clients and provide support to all clients, including references, and signpost to other suitable organisations as required
• Ensure sufficient resources are available at the Project for clients
• Maintain Project databases, records and registers, including financial records in line with data protection regulations
• Collaborate with the SVP to support the Memorandum of Understanding and to resolve building issues
• Manage and resolve complaints, escalating to line manager as appropriate
• Maintain good relationships with relevant third-party organisations to ensure support is available to clients
• Maintain contact with parishes, schools and other links regarding Project news and needs
• Attend Steering Group meetings as necessary and prepare reports on Project activity
• Contribute to the development of the Project

What skills and experience do you need to apply?

You must be able to demonstrate:

• Education to Level 3, with at least GCSE Maths and English A*-C (9-4) or equivalent
• Experience of working frontline (or in a supporting role) with vulnerable and/or disadvantaged groups
• Experience of managing and developing volunteers
• Outstanding interpersonal skills with the ability to listen to and work effectively alongside a range of stakeholders, including clients, volunteers and donors
• The ability to communicate with confidence at all levels
• Good organisational skills and excellent planning skills
• Excellent IT and administrative skills
• Experience of dealing with difficult situations
• The ability to take initiative and work unsupervised, including being punctual and reliable
• The ability to treat each client with compassion, tact and respect, whilst maintaining appropriate professional boundaries
• The ability to work with complete confidentiality and integrity, adhering to all internal procedures
• Self-motivation with a good sense of responsibility
• A willingness to work flexible hours when required

You must also have:

• Some understanding of the legal and social conditions which apply to refugees and asylum seekers in the UK
• Experience of working with refugees and migrants
• Experience of budget management
• Experience of working in the third sector

The post-holder must be conscientious and loyal to the aims and objectives of the Diocese, having regard at all times to its Catholic character.

Initial 12 month contract

A full application pack is available at www.diocesehn.org.uk