Refugee Project Co-ordinator

Contract Type: 
Fixed term
Part time
Application deadline: 
Sunday, 3 July, 2022 - 16:30
Fixed Salary
Per Annum
Diocese of Hexham and Newcastle

Information on the Project can be found at

Essential criteria

  • Manage the project in line with our values
  • Be responsible for the distribution of food vouchers/cash and maintain records of distribution
  • Be the designated safeguarding representative for the Project ensuring adherence to the Catholic Safeguarding Standards Agency (CSSA) standards at all times
  • Ensure the Project is safely staffed through the allocation of duties to the Project Worker and volunteers
  • Manage all aspects of volunteer induction and training
  • Undertake line management responsibilities for the Project Worker
  • Manage Project communications between employees, volunteers, donors and SVP personnel
  • Assess new clients and provide support to all clients, including references, and signpost to other suitable organisations as required
  • Ensure sufficient resources are available at the Project for clients
  • Maintain Project databases, records and registers, including financial records in line with data protection regulations
  • Collaborate with the SVP to support the Memorandum of Understanding and to resolve building issues
  • Manage and resolve complaints, escalating to line manager as appropriate
  • Maintain good relationships with relevant third-party organisations to ensure support is available to clients
  • Maintain contact with parishes, schools and other links regarding Project news and needs
  • Attend Steering Group meetings as necessary and prepare reports on Project activity
  • Contribute to the development of the Project

What skills and experience do you need to apply?

You must be able to demonstrate:

  • Education to Level 3, with at least GCSE Maths and English A*-C (9-4) or equivalent
  • Experience of working frontline (or in a supporting role) with vulnerable and/or disadvantaged groups
  • Experience of managing and developing volunteers
  • Outstanding interpersonal skills with the ability to listen to and work effectively alongside a range of stakeholders, including clients, volunteers and donors
  • The ability to communicate with confidence at all levels
  • Good organisational skills and excellent planning skills
  • Excellent IT and administrative skills
  • Experience of dealing with difficult situations
  • The ability to take initiative and work unsupervised, including being punctual and reliable
  • The ability to treat each client with compassion, tact and respect, whilst maintaining appropriate professional boundaries
  • The ability to work with complete confidentiality and integrity, adhering to all internal procedures
  • Self-motivation with a good sense of responsibility
  • A willingness to work flexible hours when required

You must also have:

  • Some understanding of the legal and social conditions which apply to refugees and asylum seekers in the UK
  • Experience of working with refugees and migrants
  • Experience of budget management
  • Experience of working in the third sector

The post-holder must be conscientious and loyal to the aims and objectives of the Diocese, having regard at all times to its Catholic character.

Initial 12 month contract

A full application pack is available at