Peer Advocacy Project Coordinator

Contract Type: 
Part time
Application deadline: 
Sunday, 13 February, 2022 - 23:45
Fixed Salary
Pro Rata
West End Refugee Service

Peer Advocacy Project Coordinator

Reports to

Support Work Manager

Working hours

16 hours per week


£22,386 pro rata


Supervision and support of peer advocate volunteers

Contract type


Deadline for applications

Midnight Sunday 13th February 2022


Tuesday 1st March 2022

Please note that if you are successful at gaining an invitation to interview you will be informed of this via email on Thursday 17th February 2022


About WERS

West End Refugee Service is a registered charity supporting people seeking asylum and refugees in the North East of England. Our range of integrated services aim to tackle disadvantage, poverty, discrimination and isolation experienced by those we support. Our services include advocacy and advice via drop-ins and outreach work, a hardship fund for destitute asylum seekers, practical support for those experiencing poverty, a befriending project, a supported volunteer project for refugees and people seeking asylum and an awareness raising programme. WERS aims to empower men and women, whose futures have been irrevocably changed by past events in their home country, to regain control of their lives and fulfil their potential.

Please find below the job description and person specification.

Please visit our website to download an application form Jobs — West End Refugee Services (WERS)

Please complete the form and send to or post to: Melissa Younger, Finance & Operations Manager, West End Refugee Service, St Philip’s Vicarage, St Philip’s Close, Arthur’s Hill, Newcastle upon Tyne, NE4 5JE to arrive by midnight Sunday 13th February 2022.

An information session will be held at WERS on Monday 31st January betweeen 2pm and 4pm, which will be an opportunity to have a look round the premises, meet members of the team and ask any questions you may have about the role. If you would like to attend the information session please email our Support Work Manager, Jessie Luvai, at to book a place.


Peer Advocacy Project Coordinator:

We are looking for someone with a positive and proactive approach who really enjoys working in a team and is committed to bringing about positive change in the lives of people seeking sanctuary in the North East.  We work with people who experience a broad range of challenges and hardship; we are looking for someone who is committed to upholding the rights of people seeking sanctuary, to supporting and facilitating opportunities for people to rebuild their lives here and to placing lived experience at the centre of the work that WERS does.  We particularly welcome applications from black and minority ethnic candidates, individuals with lived experience of seeking asylum, and people with language skills relevant to the community that we work with.

As a member of the WERS team you will:

  • Contribute to creating a friendly, welcoming and supportive environment at WERS for all users of its services
  • Work as an effective member of the wider WERS team, supporting projects and other members of the team
  • Uphold the mission, vision and values of WERS.

Main responsibilities

You will:

  • Recruit, train, develop and supervise a group of volunteers with lived experience of the asylum system to support their peers in understanding and accessing the support they are entitled to and the rights they have in the UK.
  • Develop and deliver training and ongoing support to peer advocates across a range of areas including health, housing, education, legal support, volunteering, employment and social opportunities.
  • Oversee the coordination of the overall project, working with the broader support work team to plan information sessions, develop delivery models, volunteer rotas, and identify key areas of focus.
  • Maintain the highest standard of service delivery for the project, with a focus on empowerment and rights. 
  • Work with peer advocates to produce supporting communications materials.
  • Work closely with peer advocates to ensure that their lived experience shapes the delivery of the project.
  • Share your experience of delivering the project with the senior team at WERS to ensure that the lived experience of advocates shapes the broader strategic priorities of the organisation where appropriate.
  • Maintain positive working relationships with voluntary, statutory organisations and networks in the area in order to support the work of the project.
  • Maintain accurate records, creating and updating files, monitoring information and all associated project records, in accordance with data protection and client confidentiality policies.
  • Liaise with volunteer and staff as necessary to coordinate appropriate support for individuals.
  • Attend outreach sessions at other venues as required.
  • Work with staff to gather and collate evaluation material as required.
  • Work within the policies and procedures of WERS and apply consistent principles of diversity and equal opportunities throughout the work of the charity.
  • Attend training as appropriate.
  • Undertake any other duties as may reasonably be required.

The role will involve a mixture of office and home-based working and our working days are Monday to Thursday. Full induction and introductory training in WERS’ casework model will be offered to the successful candidate. Staff have access to one-to-one reflective practice and group peer support sessions.


Person Specification


We are looking for individuals who can evidence and provide examples of the following skills and areas of experience:  

  • Knowledge and understanding of issues facing asylum seekers and refugees.
  • Experience of working with volunteers.
  • Strong organisational, administrative and time-management skills.
  • Good written and verbal communication skills.
  • The ability to work in a self-directed manner and as part of a team, where the ability to develop and build good working relationships is key.
  • A flexible and non-judgmental approach to people and work.
  • The ability to communicate effectively and sensitively with people from a wide range of backgrounds including staff, volunteers and people that WERS supports.
  • Ability to work under pressure and manage competing priorities.
  • Good IT skills (Microsoft Office and emails).
  • Commitment to the values of WERS and the welfare of people seeking and refugees.


  • Experience of working with people seeking asylum and refugees. 
  • Community language skills.
  • Experience of working with interpreters and those speaking English as a second language.