Menopause Coordinator

Contract Type: 
Fixed term
Part time
Application deadline: 
Tuesday, 14 June, 2022 - 09:00
Fixed Salary
Pro Rata
Age UK Sunderland


Menopause Coordinator

28 hours per week, £21,658 pro rata per annum

Two Year Fixed Term Contract

As exciting opportunity has arisen to coordinate a ground breaking new project which offers support to women experiencing the often debilitating symptoms of menopause.

Sunderland will be trailblazing this innovative project working with partners across the City, which is the first of its kind.

If you are passionate about women’s health and would like to make a difference in lifting the taboos that surround menopause this will be an exciting new challenge.


Job Description

Post: Menopause Coordinator

Contract Type: 2 year fixed term contract

Hours: 4 days (28 hours) per week.

Salary/benefits: £21, 658 pa (pro rata); access to pension scheme

Location: Bradbury Centre, Stockton Road, Sunderland

Responsible to: Client Services Manager

Accountable to: Age UK Sunderland (AUKS)

Key working Relationships:

  • Peri-menopausal/post-menopausal women
  • Primary Care
  • Statutory and Community based providers
  • Other VCS, statutory and non-traditional partners as required


With respect to both peri-menopausal and post-menopausal women, it is widely acknowledged that even when they are able, confident and motivated to seek help and support with their own particular experiences that there is a lack of opportunity, access and expertise available. This is a consistent situation across all settings including primary care, community based therapeutic or advisory services, among employers and in families, personal friendship groups and networks.

Purpose of the post:

  • Meet existing needs identified as part of the ‘You Are Not Alone’ focus group’s work to date
  • Provide regular updates to the You Are Not Alone focus group on project activities.
  • To develop a Citywide network of community-based Menopause Support to engage women of all ages and backgrounds and develop vital support services to sit alongside established services and projects.
  • To coordinate menopause courses across all 6 PCN areas.
  • To awareness raise and increase the profile of issues due to menopause whilst building and maintaining operational and strategic links with partner agencies and community groups across Sunderland.
  • To work in direct partnership with menopause educators to ensure the development of menopause courses informing of the treatment and management options for menopause, including clinical interventions, holistic interventions, nutritional/herbal interventions and exercise interventions
  • To support the Faculty of Occupational Medicine (FOM) guidance on menopause in the workplace (2016) by targeting workplaces via promotional/awareness raising activity and events
  • To provide support to women to sustain locality-based peer support groups / networks.
  • To ensure that the right support is given to women with an aim to reduce the over prescribing of antidepressants for women experiencing menopausal symptoms
  • To ensure the facilitation of “train the trainer” support to Learning Disability nurses to gain a better understanding of the menopause and transfer this knowledge to their practice
  •  Establish groups that are accessible to women of all ages, from all backgrounds and cultures, to build personal knowledge and understanding of the wide range of issues related to, and how to minimise impact of, menopause
  •  To create content to contribute to ‘You’re Not Alone’ digital platforms, such as short video clips / diaries that can be used as a resource to raise awareness among, and offer support to, other local women - giving group participants an opportunity to express and share their experiences, concerns and positive stories in relation to menopause
  • Offer women added value with supported signposting to other community assets and services
  • To continuity evaluate the project impact, effectiveness and value.

Key Responsibilities

The post holder will be an excellent communicator and develop a wide knowledge of the services offered by non-traditional providers in the Sunderland area.

The post holder will require strong organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Key skills

  • Project coordination, training and guidance/support
  • A strong understanding/willingness to learn of the impact of menopause in women
  • The ability to signpost women to the multitude of support services that are available through voluntary and statutory providers tailored to the person’s specific needs
  • Be the point of liaison for women with voluntary sector providers as well as useful commercial services, and liaising with other statutory professionals
  • Delivering case work to support women to reach specific goals in accordance with KPIs
  • Promote the independence & empowerment of women
  • Build strong relationships with partners and providers
  • Marketing & promotional experience
  • Deal in a professional, helpful & sensitive manner with women, staff & other agencies. Information and Data Coordination
  • To be proficient in using Microsoft office packages and other identified IT systems and support volunteers in their use
  • To record relevant client documentation on identified IT systems as required
  • Facility for learning new software packages which may be in continued development
  • Maintain Excel, CharityLog and other databases to input clients’ engagement
  • Support completion of client referrals, record electronically and feedback to management
  • Extract caseload information from the client database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for monitoring & reposting purposes
  • Input data onto client information management systems to update client details, and periodically use reports to ensure client details are correct for quality purposes
  • Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring these are accessible to all relevant parties.

Client Support

  • Ensure women’s requirements are managed smoothly with no fragmentation in service delivery.
  • Ensure appropriate actions from referrals are completed in a timely fashion.
  • Communicate with management & partners as required.
  • Communicate effectively with women, other staff both internal and external and members of the public.


  •  The post holder must at all times carry out duties and responsibilities with due regard to the organisations’ equal opportunity policies and procedures.
  •  The post holder must at all times respect client confidentiality and, in particular, the confidentiality of electronically stored personal data in line with GDPR requirements.
  • The post holder will be expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.
  • The post holder must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident incident or potentially hazardous environment.
  • The post holder will ensure they accurately represent Age UK Sunderland and ensure the values of Age UK Sunderland are upheld at all times in carrying out their work
  • The post holder must work in general accordance with the organisation’s policies and guidelines at all times.
  • The post holder must adhere to the organisation’s information governance policy at all times, in particular ensuring that there is no breach of confidentiality as a result of his/her actions.

This job description is intended as a guide to the main responsibilities of the post and not as an exhaustive list of duties and tasks. The post holder may be required to undertake other duties appropriate to his/her grade, which are not listed above, at the discretion of the Director. The job description may be amended from time to time after consultation with the post holder.

Person Specification

Post: Menopause Coordinator

Location: Bradbury Centre, Stockton Road, Sunderland

Responsible to: Client Services Manager

Essential Criteria

NVQ Level 3 in health, social care or equivalent experience

At least 2 years’ experience in health/social care or information & advice or work in direct contact with people, families & carers (paid or voluntary capacity).

Strong understanding of the impact of menopause on the health & wellbeing of women

At least 2 years’ experience of partnership working

Intermediate IT competence in Microsoft packages and admin skills

Proven record of written and verbal communication skills

Able to deal sensitively with client

Able to work as part of a team

Able to prioritise and manage own workload

Analytical skills and be able to interpret information and data and present it in a clear concise manner

Good people skills with a friendly approachable style and ability to generate trust and form positive relationships

A good listener

Flexible & responsive to changing needs of clients

Ability to communicate and extract information sensitively & tactfully

Creative approach to problem solving

Tactful and diplomatic, able to build a rapport with people from a wide range of backgrounds

6 Experience in use of databases

Experience of working in a voluntary, NHS or social care setting delivering services to vulnerable people

Experience of risk assessment & risk management

Understanding of client confidentiality

Understanding of health and social care processes

Understanding of the complexity of menopausal women’s lives & the barriers they face

Understanding of safeguarding responsibilities

Knowledge of the range of voluntary, statutory and private sector orgs/services working with older people

Knowledge of GDPR guidelines

Willingness to undergo further training or development

To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy.

Possess a full clean driving licence and have access to a car for work or be able to travel


Experience in motivational interviewing

Experience of person centred planning


To request an application pack you can email or download one directly from our website Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland. SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role.

Closing Date: Tuesday 14th June 2022 at 9.00 am

Interview Date: Monday 20th June 2022