Essence Service Administration Assistant

Employment
Contract Type: 
Fixed term
Hours: 
Full time
Application deadline: 
Tuesday, 31 May, 2022 - 09:00
Based: 
Sunderland
Fixed Salary
£17,290
Per Annum
Employer: 
Age UK Sunderland

Essence Service Administration Assistant

 

2 Year Fixed Term Contract

(with the possibility of an extension)

 

35 hours per week, £17, 290 per annum

 

We require an experienced Administration Assistant to work as part of a team providing a high quality and effective reception and administrative support within the Essence Service, promoting excellent customer service and effective working relationships.

 

A good standard of education and sound understanding of data protection and GDPR is required with a willingness to undergo further training and development. The successful candidate must be self-motivated and the ability to work without constant supervision and as part of a team. The successful candidate will also have an understanding and empathy of the needs and aspirations of older people. Experience of supporting people living with dementia and their carers is desirable.

 

This post is subject to DBS Enhanced Disclosure.

To request an application pack you can email enquiries@ageuksunderland.org.uk or download one directly from our website https://www.ageuk.org.uk/sunderland/get-involved/vacancies/ .  Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland.  SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role.

 

Closing date: Tuesday 31st May at 9.00 am

Interview date: Tuesday 7th June 2022

 

 

 

Job Description

 

Post:                            Essence Service Administration Assistant

Location:                     Doxford Park

Responsible to:           Essence Service Manager

 

Job Purpose

To undertake all administrative duties related to the Essence Service.

 

Job Description

  • Act as a first point of contact for service users and carers.
  • Answer telephone and reception enquiries from the general public.
  • To provide a comprehensive triage service to clients resulting in appropriate signposting/level of service.
  • Booking and setting up activity rooms for internal and external users.
  • Cash handling, issue of receipts and recording all payments received.
  • Ordering of stationery and monitoring stock.
  • Filing, photocopying and word processing as required.
  • Stamp and record all incoming mail and despatch to staff members and ensure that all outgoing mail is processed accordingly.
  • Be responsible for updating information database/charitylog.
  • Act as administrative support to the Essence Manager and the staff team (including management of calendars).
  • Book Essence Lifestyle appointments.
  • Maintain and update leaflet displays and monitor stock.
  • To abide by all policies and procedures of AUKS, including good awareness of GDPR & AUKS’s Health & Safety Policy.
  • To undertake all reasonable tasks in keeping within the level of responsibility of the post as requested by your Line Manager or the Director

 

This post is subject to a Disclosure & Barring Service (DBS) Enhanced check.

 

 

 

 

 

Age UK Sunderland

 

Person Specification

 

 

Post:                            Essence Service Administration Assistant

Location:                     Doxford Park

Responsible to:           Essence Service Manager

Essential Criteria:

 

  • Excellent communication skills, both written and verbally.
  • Experience of coordinating staff calendars
  • Good Customer Service Skills
  • Ability to work on own initiative
  • Extensive Word processing/Excel processing and database experience.
  • Good experience of filing and photocopying.
  • Sound experience of cash handling and banking.
  • A need to be self-motivated and the ability to work without constant supervision and as part of a team
  • Willingness to accept training courses involving the duties of the post.
  • An understanding of the needs and aspirations of older people.

 

Desirable Criteria:

  • Experience of supporting people living with dementia and carers.