Engagement and Signposting Officer

Contract Type: 
Fixed term
Full time
Application deadline: 
Thursday, 10 February, 2022 - 09:00
Fixed Salary
Per Annum
Pioneering Care Partnership

Job description

Job Purpose
1. To support Stockton-on-Tees communities to access the right support at the right time and
have their voices heard to ensure that health and care services meet their needs.
2. To develop good working relationships with community groups, services, and professionals to
ensure robust referral routes and strengthen collaborative working.
3. Develop and support individuals who would like to become Healthwatch Champions, to help us
gather feedback from friends, families, services users and groups to help to make a real
difference in improving health and wellbeing.
4. To listen to the community to ensure that the information and support we provide is person
centred, up to date and inclusive.
5. To become an active part of the community ensuring a timetable of drop ins at community
venues to enable people to access us with ease.
6. To support people to reduce isolation and build confidence, encouraging health and wellbeing.
7. To build relationships with GP’s, Primary Care Networks, and other health professionals to
raise awareness of the services and enhance our delivery outcomes.
8. To effectively gather individual and community information to provide valuable feedback for
reporting purposes.
9. To promote the services to a wide range of agencies and groups.
10.To work closely with the Healthwatch and Community Connect Coordinators to ensure efficient
delivery of services and intelligence gathering.
Job Description
Stage 2
1. To develop and facilitate drop-in sessions, to raise awareness of local services, assist in
intelligence gathering and promote social inclusion.
2. To support the projects delivered by PCP in Stockton-on-Tees to operate effectively and
3. To ensure information about local services, referral options and sources of support is relevant to
the community and up to date.
4. To provide support to people who would like to be Healthwatch Champions, ensuring an
effective use of time and breadth of intelligence gathered.
5. To build on the public’s desire for improved mental health, reduced isolation, and a healthier
future by ensuring that people can access the right support at the right time and are signposted
appropriately to services that help to make healthier choices about diet, physical activity and
6. To work with harder to reach groups to promote guidance and support to make positive changes
to improve health and wellbeing.
7. To refer complex cases to GPs or appropriate services for re-assessment.
8. To provide appropriate feedback to referrers.
9. To ensure diary is managed effectively through prioritisation, organisation and planning.
10. Work with partners and existing groups to develop the referral pathways for support, particularly
disadvantaged groups, and areas.
11. To work with the Covid Marshalls to ensure correct messages are promoted throughout the area
and signposted accordingly.
12. To be able to adapt to changing situations, such as the need to work digitally/remotely with
partners and the community if required and support the development of online workshops that
improve health, wellbeing and social inclusion.
13. To continue with the development of information gathering mechanisms that encourage public
involvement and increase feedback and referrals.
14. To ensure personal, venue and activity risk assessments are updated and followed as required.
15. To be responsible for data management of clients including inputting information onto databases
and supporting with developing informative reports.
16. To collate and present verbal and written updates when required.
Stage 2
17. To contribute to the development of systems and procedures, and the whole
team approach in meeting quality and performance targets.
18. To assist with the evaluation of services and sessions as appropriate.
19. To assist with marketing and promotion activities, including supporting events and publicity
20. To work flexibly as part of the Project team and to provide cover for colleagues as required
maintaining appropriate staffing levels within projects.
21. To operate within the policies & procedures of PCP.
22. To carry out all responsibilities with due regard to the organisation’s Equality and Diversity
23. To undertake any training and development deemed appropriate.
24. To monitor & maintain Health & Safety and security within the workplace
25. To undertake any other such duties which are deemed appropriate by your Line Manager.

Contract length: 30/09/2024

Application deadline: 10/01/2022

Job Types: Full-time, Temporary

Salary: £21,136.00 per year

Location- Blended homeworking and Catalyst House (Stockton)